Return & Refund

We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand how returns and refunds are handled.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused, undamaged, and in its original packaging

• Proof of purchase or order confirmation is required

• The return request must be submitted within the stated return window

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, items that show signs of use, wear, or damage caused by misuse are not eligible for return.

How to Initiate a Return

To start a return, please contact our support team with your order details.
Once your return request is approved, we will provide you with return instructions.

Email: evaluxe223@gmail.come

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item was received damaged

• The wrong item was sent

In such cases, return shipping costs will be covered by us.

Inspection & Approval

Once we receive the returned item, it will be inspected to ensure it meets our return conditions.
This inspection process typically takes 2–3 business days.

Refund Process

If your return is approved:

• Refunds will be issued to the original payment method

• Refund processing may take 5–7 business days, depending on your payment provider

Original shipping charges (if any) are non-refundable.

Late or Missing Refunds

If you have not received your refund after the stated timeframe:

• Please check with your bank or payment provider

• Then contact our support team for further assistance

Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of delivery by providing clear photos or videos of the issue.
We will arrange a replacement or refund, as appropriate.

Order Cancellations

Orders can be cancelled only if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process instead.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

Email: evaluxe223@gmail.come
Response Time: Within 24–48 business hours