Shipping Policy
We are committed to providing clear and transparent shipping information to our customers.
Shipping Cost
We offer free standard shipping on all orders.
There are no hidden fees or additional shipping charges at checkout.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Please ensure that your shipping address is complete and accurate. We are not responsible for delays caused by incorrect or incomplete address details provided by the customer.
Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is 5–10 business days, depending on your location and shipping carrier.
Delivery times are estimates and may be affected by:
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Carrier delays
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Weather conditions
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Customs clearance (if applicable)
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Peak seasons or holidays
Shipping Confirmation & Tracking
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active after shipment.
Customs, Duties & Taxes
Customs duties, taxes, or import fees (if applicable) are determined by local authorities and are the responsibility of the customer. These charges are not included in the product price.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will assist you in tracking your shipment and resolving the issue.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund as applicable.
Contact Information
For any shipping-related questions or concerns, please contact us at:
Email: eveluxe223@gmail.com
Customer Support Response Time: Within 24–48 business hours